Frequently asked questions

The domain holder is a legal entity or natural person who exercises the right to use a free or paid domain for a certain period. However, the holder of the domain is not the owner of the domain at the same time, because he cannot dispose of it in a way that implies an ownership relationship.

The rules on domain registration, as well as everything else related to domain management, are prescribed by the Ordinance on the organisation and management of the national top-level domain.

CARNET communicates with domain holders exclusively via electronic mail, and therefore it is necessary that the domain holder's contact information is up-to-date so that the sent information does not bypass them. Holders are obliged to update their contact information themselves via the web form for changing data, and it is especially important to pay attention to the antispam settings of your e-mail.

A domain cannot be booked in advance. At the time of submitting the registration request, if the necessary preconditions are met and the domain is available, the requested domain will be registered.

DNS records are the server addresses where the holder's websites are located and to which the holder wants the domain to point. DNS records do not have to be entered when submitting a registration request because they can also be entered later via the web form. If the DNS records are not entered, the website of the domain user will not be visible on the Internet.

If the domain is registered, and the page is not visible, check the following:

• is the domain active?
• are the DNS records entered correctly?

If none of the above applies, please contact your hosting service provider.

The administrative contact is a person authorized by the domain holder to manage the domain on his behalf;
The technical contact is a person who, in a technical sense, maintains the DNS servers on which the domain will be hosted.

No, the domain is unavailable to others for another 30 days unless the holder specifically requests immediate deletion. This procedure applies to free domains. Paid domains are deleted in agreement with the authorized registrar.

A free .hr domain can be registered by legal entities registered in the Republic of Croatia and natural persons who perform a registered independent activity in the Republic of Croatia.

The domain name for legal entities must contain a name registered in the competent register or abbreviated name registered in the competent register or an abbreviation of the initial letters or syllables of a multi-part name registered in the competent register (Article 15 of the Ordinance).

The domain name for natural persons performing independent activity must contain a name registered in the competent register or abbreviated name registered in the competent register or an abbreviation of the initial letters or syllables of a multi-part name registered in the competent register or an indication of the activity and name, surname or name and surname (Article 16 of the Ordinance).

Every legal entity registered in the Republic of Croatia and natural person with independent activity registered in the Republic of Croatia is entitled to one free .hr domain.

A free .hr domain can be registered via the link https://www.domene.hr/en/portal/register/info-free-hr

A domain is not the same as a website or a hosting service (space for hosting websites). By registering a domain, the holder acquires the right to use the domain name that he needs if he wants to publish his website. Also, in order for a website to function, it needs a space where it will be located. Creating websites and providing hosting services is not part of CARNET's activities, so the holder should contact the providers of such services.

If the domain holder has changed the name, and the new name does not meet the conditions for keeping the free domain, the holder should delete the domain of that name or transfer it to a paid domain according to these instructions in order to keep it.

The user is still entitled to one free domain whose name must correspond to Articles 15/16 of the Ordinance.

Holders of free domains are obliged to check the data about the domain they are using once a year, update it if necessary and renew the domain for the next year. About the need to renew the domain, holders receive automatic e-mail messages 30 days before domain expiration, 15 days before expiration, on the day of expiration, 10 days before deletion, and on the day of deletion.

Data updates and domain renewals are done online through the data update administration form.

If it is not renewed in time, the domain is deactivated. In the deactivation status, the domain is still registered to the holder, but the content is no longer publicly available. If the domain is not renewed within 15 days after becoming inactive, the domain will be automatically deleted.

Changing the domain holder is only possible if there is proof of legal succession between the new and old domain holder. In the case of legal succession, documents proving this must be submitted to the e-mail address helpdesk@carnet.hr.

If the legal succession for the free domain does not exist, the domain must be deleted and registered to a new holder.

Changing the holder for paid domains is also free of charge if there is proof of legal succession. Otherwise, the specified change is charged at the current authorized registrar.

After the user requests the deletion of the domain, the domain will be deactivated 15 days after receiving the request, and will be deleted 30 days after receiving the request. It is possible to send a request for accelerated deletion to the e-mail address helpdesk@carnet.hr. The request for accelerated deletion must be submitted from the e-mail address of the domain holder.

The domain holder can change the administrative and technical person via the administrative web form for updating the domain data.

DNS records can be changed online via the administrative web form for updating the domain data.

No domain is deleted without the holder being notified beforehand. An official (automatic) notification about the need to renew the domain is sent to the domain holder at the e-mail address specified under the domain holder, as well as to the administrative and technical person, with the following dynamics: 30 days before the domain expires, 15 days before the expiration, on the day of the expiration, 10 days before deletion and on the day of deletion.

The request to delete the free .hr domain is submitted online via the administrative web form for updating the domain data.

CARNET is authorized ex officio (Article 19 of the Ordinance) to delete domains whose holders have died or ceased to exist, except in the case referred to in Article 24, Paragraph 1 of the Ordinance.

The domain registration confirmation is sent to the holder's e-mail address immediately after domain registration. All domains are registered no later than the second business day after submitting the request for domain registration.

All domains are registered no later than the second business day after submitting the application for domain registration. If on the third business day you have not received the domain registration notification to the e-mail address of the domain holder, contact CARNET's Helpdesk via phone number +385 1 6661 555 or e-mail address: helpdesk@carnet.hr.

There is a possibility that you requested the domain administration link for the wrong person. At the address https://www.domene.hr/en/portal/mydomain/administration after entering the domain name, it is necessary to select the appropriate person (if more than one is entered) and send the authorization link.

Check your e-mail inbox and if you haven't received the message, check if the e-mail address is entered correctly on the page https://www.domene.hr/en/portal/home in the domain search engine.

If you are a domain holder, you must correct your e-mail address at https://www.domene.hr/en/portal/mydomain/change-owner-email. After entering the domain name, it is possible to change the e-mail address of the domain holder.

If you are an administrative or technical person, your e-mail address needs to be corrected by the domain holder or an administrative person (when it is a technical person) in the domain administration.

This means that you requested the domain administration access link more than an hour ago. For security reasons, the link is valid for one hour after it is sent. In this case, request the resending of the authorization link at the address https://www.domene.hr/en/portal/mydomain/administration.

Because you signed up as a technical person. A technical person cannot renew the domain.

A free .from.hr domain can be registered by all private individuals from the Republic of Croatia unambiguously recognizable by their personal identification number (OIB).

The free .from.hr domain can be registered via the link www.domene.hr/en/portal/register/info-free-fromhr.

The domain name is exclusively in the form name-surname-add-on.from.hr. The "add-on" part is optional.

Every natural person with residence or citizenship in the Republic of Croatia, uniquely recognizable by their personal identification number (PIN) is entitled to one free .from.hr domain.

The request to delete the free .from.hr domain is submitted online via the administration web form for updating the domain data.

There is a possibility that you are not listed as the domain holder. User data for accessing the website administration is sent exclusively to the e-mail address of the domain holder.

This means that you have already created your website and received access data to your e-mail address. If you have lost your access data, you need to request them at domain-name.from.hr/wp-admin (e.g. domen-domenic.from.hr/wp-admin) by clicking on the link „Izgubili ste lozinku?“.

Initially, 50 MB of space is provided.

The file has a 5MB limit.

Content in text form, as well as images, are allowed. It is also possible to set links to video content. The size of an individual image or document must not exceed 5MB.

Unfortunately, by activating the 3in1 service, you lose the ability to activate e-mail on the specific .from.hr domain because it is not part of the service for now.

CARNET Helpdesk will be happy to provide you with support regarding the use of the 3in1 service, i.e. the registration of the .from.hr domain and the opening of the user account needed to create your website, every day from 8 a.m. to 10 p.m. via phone number +385 1 6661 555 or e-mail address: helpdesk@carnet.hr.

CARNET Helpdesk does not provide support for website creation and WordPress CMS management.

If you no longer want to use the 3in1 service, you only need to remove the existing records in the domain administration or enter the records of a new server where the content that you want to publish on the domain will be.

A paid .hr domain can be registered by legal entities with a place of business in one of the member states of the European Union and natural persons, citizens of one of the member states of the European Union who have a personal identification number (PIN) issued by the competent authority of the Republic of Croatia.

Paid domains are registered exclusively via authorized registrars.

Paid domains have no name restrictions (besides technical requirements prescribed by the Ordinance).

Yes, the user has the right to register a paid domain regardless of whether he has registered a free domain.

The final price of the domain is created by authorized registrars. We advise you to contact the authorized registrars from the list to check this information.

Paid domains have no restrictions in number of registrations.

Paid domains are deleted through authorized registrars.

A paid .com.hr domain can be registered by all legal entities and natural persons.

Paid domains are registered exclusively via authorised registrars.

Paid domains have no restrictions in number of registrations.

Paid domains have no name restrictions (besides technical requirements prescribed by the Ordinance).

The final price of the domain is created by authorized registrars. We advise you to contact the authorized registrars from the list to check this information.

Paid domains are deleted through authorized registrars.

Arbitration is a procedure used to resolve a dispute over the right to a domain name.

The arbitration procedure can be initiated by anyone who believes that the fact that the domain has already been registered by a third party violates his right because he is the owner of the protected trademark, name or believes that he has a greater right to use the domain.

The procedure is initiated on the form provided for this purpose.

Arbitrators are independent experts appointed by the CARNET Managing Council who have the technological and legal knowledge necessary for objective decision-making.

The arbitration procedure must be completed no later than 60 days from the date of submission of the case to the arbitrator.

The fee for conducting the arbitration procedure amounts to 345,08 EUR.